Shipment Policy
At Europe Mark Ltd, we offer global shipping services, with a primary focus on the USA, Europe, and the UK. Our goal is to ensure that your order reaches you promptly and efficiently, no matter where you are located.
Complimentary Delivery and VAT-Free Service
We provide free shipping or VAT-free services specifically for our customers in the UK. This means that UK customers can enjoy hassle-free shopping without worrying about additional delivery charges or VAT.
Strategic Warehouse Locations
To optimize delivery times, we ship your order from the warehouse closest to your delivery address. Occasionally, due to stock availability, we might dispatch your order from one of our other international facilities, such as those in China. Rest assured, this will not affect the lead time or cost, and the process is completely transparent to our customers.
Remote Locations
Certain delivery addresses fall under "remote areas." We cannot determine in advance if your destination is classified as a remote area. Customers whose addresses are identified as remote areas will be required to pay an additional $50, as stipulated by our shipping partners. Europe Mark Ltd has no control over parcels held by customs, and delays may vary from one country to another. Our rates do not include customs fees, and we are not responsible for any customs clearance charges that may apply to international orders.
Potential Delays
While we strive to deliver your order promptly, certain situations might cause delays, including:
Customs Inspections: Customs procedures can sometimes extend delivery times.
Peak Periods and Carrier Overload: High demand periods and carrier capacity issues can affect delivery schedules.
Force Majeure: Unforeseen events such as strikes by shipping services, adverse weather conditions, natural disasters, floods, or fires may impact delivery timelines. Europe Mark Ltd cannot be held responsible for delays caused by such events.
Typical Lead Time
We aim to ship your parcel within 24 to 48 hours during business days. This prompt processing time ensures that your order is on its way to you as quickly as possible.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and stay updated on its estimated arrival time.
Shipping Rates and Methods
We offer various shipping options to suit your needs. Our standard shipping is free for all orders above a certain value, while express shipping options are available at an additional cost. Shipping rates are calculated based on the delivery destination and the chosen shipping method.
International Shipping
For our international customers, we offer reliable shipping services to numerous countries. Please note that customs regulations and import duties vary by country, and customers are responsible for any additional charges that may apply.
Address Verification
To ensure the smooth delivery of your order, please provide accurate and complete shipping information. Incorrect or incomplete addresses may result in delivery delays or additional charges.
Customer Support
If you have any questions or concerns about your shipment, our customer support team is here to assist you. Feel free to contact us via email or phone for any shipping-related inquiries.
Business Name: Europe Mark ltd
Business Email: support@europemarkltd.com
Business Hours: 9:00 am to 4:00 pm
Support: 24/7 on Live Chat
Business Phone: +44 7925 189768
Address: Europe Mark ltd, Suite 6,Douglas House,196 Road, Blotan, BL1 7AR, United kingdom
